The ANNAPOLIS SYMPHONY ORCHESTRA is seeking candidates for the position of Box Office and Marketing Manager.

REPORTS TO:  Executive Director
TYPE:  Full-time, exempt
HOURS: M-F, 9:30-5:30 Occasional evenings and weekends

The Position:  Box Office and Marketing Manager

JOB SUMMARY: The Box Office and Marketing Manager is responsible for overseeing ticket sales and marketing for ASO concerts and events. The Box Office and Marketing Manager ensures prompt, courteous, and professional services to all ASO customers and patrons while generating excitement and “buzz” throughout the community. This position is ideal for a box office and marketing professional to score big career wins by transforming the ticketing revenues and marketing performance of high-quality, successful performing arts organization that is too often called a “hidden gem.” This position’s purpose is to bring us out of hiding, create buzz, and convert the buzz to revenue. The Symphony has a 71% subscription rate—double the national average—with plenty of room to grow in an affluent community that is justly proud of its arts and culture scene. 

JOB DUTIES AND RESPONSIBILITIES:

Box Office Management:

  • Manage day-to-day operation of ASO Box Office
  • Sustain and grow the Symphony’s reputation for unmatched customer service for subscribers, patrons, and inquirers
  • Ensure that box office and administrative phone lines are answered promptly
  • Implement efficient and professional policies and procedures that ensure the highest level of customer service to the general public for all box office and donor services
  • Supervise subscription renewal and acquisition campaign. Oversee ticket sales operations
  • Maintain Patron Manager ticketing database with close attention to detail and accuracy
  • Develop and execute strategies for group sales and tourist packages
  • Work with third-party vendors on ticketing promotions
  • Work with public and private schools to encourage group sales and provide seamless support for all aspects of ASO Education Concerts 
  • Meet or exceed revenue goals for subscription and single-ticket sales and house occupancy
  • Prepare weekly and monthly reports on sales and revenue

Marketing:

  • Develop a comprehensive, detailed, and deliverable multi-channel marketing strategy for the Symphony
  • Work proactively and publicly in the community to promote the Symphony and seek out productive marketing, promotion, and sales partnerships
  • Create and execute advertising and promotional campaigns to raise awareness, sell subscriptions, sell single tickets, and expand audiences
  • Develop and execute a vibrant electronic and social media strategy to communicate with current audiences, promote sales and philanthropy, and reach new audiences
  • Maintain engaging, accurate, and timely content on Symphony website
  • Oversee development of printed collateral to support awareness, sales, and fundraising
  • Oversee production of concert program book, collaborating with other Symphony staff
  • Update print and online event listings in local media
  • Create, coordinate, and implement targeted marketing for specific performances and events
  • Work with General Manager to gather high quality marketing content from visiting artists
  • Work with Executive Director to develop effective marketing metrics, review effectiveness of marketing channels, and report to board
  • Write press releases for concerts, educational programs, and Symphony news, and redeploy material for electronic and social distribution
  • Work creatively and collaboratively with outsourced services on production of marketing materials and campaigns
  • Work creatively and collaboratively with volunteer board members, including a Marketing and Audience Development Committee, in shaping the Symphony’s marketing strategies
  • Create and monitor Symphony’s marketing budgets
  • Work with volunteers and staff to have a Symphony presence at relevant public events
  • Other duties as assigned

Concert Duties:

  • Open Box Office 2 hours before each (evening) concert
  • Assist in operation of ASO rehearsals, concerts, and special events
  • Coordinate volunteers in office, at concerts, and events
  • Occasional evening and weekend work
  • Duties as assigned

Other:

  • Assist in staff operations of ASO rehearsals, concerts, and events wherever needed
  • Maintain office files
  • Other duties as assigned by Executive Director

QUALIFICATIONS

  • Bachelor’s degree or equivalent in marketing, business administration, or other relevant field
  • 3-5 years’ patron services experience in a performing arts organization
  • Ability to provide unexcelled customer service
  • Demonstrated ability to meet and exceed revenue and performance metrics
  • 3-5 years’ experience in multi-channel marketing
  • Ability to create and execute strategic and tactical marketing plans with appropriate metrics
  • Excellent interpersonal, verbal, and written communication skills
  • Interest in working with a classical symphony orchestra, and willingness to learn about classical music
  • Ability to think through projects and their ramifications, and to plan work in advance
  • Proficiency with Microsoft Office products, especially Outlook, Word, and Excel
  • Ability to learn and use new software
  • Pleasant, outgoing, engaging manner on telephone and in person

Additional Qualifications Desired or Helpful:

  • Knowledge of, and passion for, classical music
  • Experience with Patron Manager, Salesforce, or other CRM database
  • Experience with InDesign, Photoshop, and additional graphic design software
  • Experience with QuickBooks
  • Web development or maintenance skills
  • Proficiency with social media
  • Experience and aptitude for planning special events
  • Experience with non-profit fundraising

The Annapolis Symphony Orchestra is a growing, successful 501(c)3 not-for profit organization. Founded 1962, it is a fully-professional orchestra with approximately twenty-four performances each year. The core of the season is five Masterworks concerts (two performances each) and one repeat performance at Strathmore Music Center. Additionally there are two Pops concerts, five concerts for schoolchildren and families, and several collaborative performances with the Annapolis Opera, the US Naval Academy Glee Clubs, and other organizations. Music Director José-Luis Novo is in his thirteenth season, the longest-service Music Director of the Annapolis Symphony. Maryland Hall for the Creative Arts is the home of the Symphony.

Starting Date: September 5 or earlier preferred. Relocation expenses not reimbursed. The Annapolis Symphony Orchestra is an equal opportunity employer and actively encourages applications that will enhance the diversity of the Symphony’s staff. Compensation will be commensurate with qualifications and experience. The ASO offers a competitive benefits package to its employees including health insurance, HSA contributions, life insurance, comp time, and paid annual leave.

To apply, email cover letter and resume to Marshall Mentz, General Manager, mmentz@annapolissymphony.org. Email applications only. No telephone calls.

 

The ANNAPOLIS SYMPHONY ORCHESTRA is seeking candidates for the position of Development and Business Services Manager​.

REPORTS TO:  Executive Director
TYPE:  Full-time, exempt
HOURS: M-F, 9:30-5:30 Occasional evenings and weekends​

The Position:  Development and Business Services Manager

JOB SUMMARY:  The Development and Business Services Manager is responsible for management of donor and financial data, financial transactions of the Annapolis Symphony, and supporting the fundraising activities of the Symphony. A strongly detail-oriented candidate interested in a development or fundraising career may be trained in additional fundraising and donor relations activities. This could be an entry-level position for a person who has excellent attention to detail and can handle multiple tasks, competing priorities, and an aptitude for numbers—but who also loves the arts and has an outgoing personality and great people skills. It could also be a position for a more advanced person seeking an entry into the exciting world of non-profit development or arts administration.

JOB DUTIES AND RESPONSIBILITIES

Development:

  • Maintain the ASO’s donor database with accurate processing of patron information 
  • Process contributions for all donors, provide prompt and accurate acknowledgement of contributions, maintain record of transactions for ASO files, and produce periodic reports of contributed income 
  • Prepare mailings and development reports, and coordinate donor benefits
  • Assist with preparation of grant proposals and reports
  • Maintain the ASO’s patron list for concert programs with attention to detail and accuracy 
  • Assist the Executive Director with correspondence and general administrative tasks as assigned
  • Maintain and update files relating to and involving the Board of Trustees including email distribution lists, roster, and Board of Trustees manual 
  • Assist in the planning and coordination of patron events including post-concert receptions, major donor party, major fundraising events, private chamber concerts, and other events as necessary
  • Work collaboratively with volunteer board members in planning and executing special events and other tasks
  • Provide administrative support to the Executive Director

Financial Management:

  • Manage and coordinate daily administrative and financial activities. Generate and process all accounts payable and receivable, invoices, receipts and transactions. Maintain accurate records of all business transactions
  • Assist the Executive Director in the tracking and reporting of financial transactions, including preparing financial information and reports for Board meetings
  • Maintain up to date and accurate accounting of all ASO bank accounts, including making deposits and payments according to ASO financial policies and procedures
  • Ensure accurate books are maintained at all times. Monitor expenditures in accordance with approved budget. Produce income and expense reports, credit card batch reports and ticket sales reports. Assist accountant in preparation of monthly financial statements
  • Help coordinate with auditor and accountant to supply all requested audit items

Customer Service Duties:

  • Provide unmatched customer service to all patrons and donors
  • Answer administrative phone line and direct calls appropriately
  • Assist office visitors
  • Back up the Box Office Manager in taking ticket and subscription orders

Concert Duties:

  • Assist in the staff operation of ASO rehearsals, concerts, and events
  • Coordinate Front of House activities at ASO concerts
  • Coordinate volunteers in office, at concerts, and events
  • Duties as assigned

QUALIFICATIONS

  • Bachelor’s degree or equivalent in a field relevant to nonprofit operations (communications, finance, music, liberal arts)
  • Experience, aptitude, and interest in working in the performing arts and the non-profit world
  • Ability to manage and monitor details, especially numbers
  • Ability to continue the Symphony’s tradition and reputation for unmatched customer service
  • An exacting and uncompromising attention to detail
  • Ability to think through projects and their ramifications, and to plan work in advance
  • Experience and aptitude for accurate, precise data entry
  • Proficiency with Microsoft Office products, especially Outlook, Word, and Excel
  • Ability to learn and use new software
  • Pleasant, outgoing, engaging manner on telephone and in person
  • Excellent communication skills (verbal and written)

Additional Qualifications Desired or Helpful:

  • Experience with QuickBooks
  • Experience with Patron Manager, Salesforce, Raiser’s Edge, or other CRM database
  • Knowledge of, and passion for, classical music
  • Experience with InDesign, Photoshop, and additional graphic design software
  • Web development or maintenance skills
  • Proficiency with social media
  • Experience and aptitude for planning special events
  • Experience with non-profit fundraising
  • Experience or skills producing printed collateral, social media materials, web design, or other marketing functions

The Annapolis Symphony Orchestra is a growing, successful 501(c)(3) not-for profit organization. Founded 1962, it is a fully-professional orchestra with approximately twenty-four performances each year. The core of the season is five Masterworks concerts (two performances each) and one repeat performance at Strathmore Music Center. Additionally there are two Pops concerts, five concerts for schoolchildren and families, and several collaborative performances with the Annapolis Opera, the US Naval Academy Glee Clubs, and other organizations. Music Director José-Luis Novo is in his thirteenth season, the longest-service Music Director of the Annapolis Symphony. Maryland Hall for the Creative Arts is the home of the Symphony.

Starting Date: September 5 or earlier preferred. Relocation expenses not reimbursed. The Annapolis Symphony Orchestra is an equal opportunity employer and actively encourages applications that will enhance the diversity of the Symphony’s staff. Compensation will be commensurate with qualifications and experience. The ASO offers a competitive benefits package to its employees including health insurance, HSA contributions, life insurance, comp time, and paid annual leave.

To apply, email cover letter and resume to Marshall Mentz, General Manager, mmentz@annapolissymphony.org. Email applications only. No telephone calls.